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Customer Service

Discover the Impact of Superior Customer Service on Your Business.

Recent studies indicate a significant shift in consumer behavior: by 2020, the primary factor influencing purchasing decisions will no longer be solely product quality or pricing, but rather the caliber of service and overall customer experience.

Elevate your business’s customer service standards with the Level 2 comprehensive online training course offered by Highfield e-learning.

Whether utilized as part of a Level 2 customer service qualification training or independently for your staff and managers, the Highfield Level 2 Customer Service e-learning course equips learners with the essential skills to excel in delivering exceptional customer service within your organization.

Covering fundamental principles and strategies for understanding and preempting customer needs, this course is designed to deliver information in accessible, interactive modules.

This Course at a Glance

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by sector-leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style​

Areas covered:

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Who Is It Aimed At?

The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Course Prerequisites

  • No prior knowledge is required.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Technical Requirements

The e-learning courses are available to use on multiple platforms such as tablets, PCs and laptops, except smartphones. All you need is a Laptop/Tablet or PC and an internet connection.

Duration: 1 - 2 hours

Course fee £45

online only!

How it Works?

E-learning courses are available to use on multiple platforms such as tablets, PCs and laptops.

Simply log on to the Training4Employment Learner Management System (LMS) and work your way through the course, along with the scenarios that will provide you with real-life context.

At the end of the course, there will be multiple-choice questions assessment.

Certification

You will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.